# Visual editor not loading after new installation, loading bar stops at 3/4

**URL:** <https://community.bluespice.com/t/visual-editor-not-loading-after-new-installation-loading-bar-stops-at-3-4/183>\
**Category:** Bugs\
**Created:** [August 7, 2024, 11:20am UTC](https://community.bluespice.com/t/visual-editor-not-loading-after-new-installation-loading-bar-stops-at-3-4/183 "2024-08-07T11:20:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bsdmonster](https://avatars.discourse-cdn.com/v4/letter/b/ed655f/32.png) [@bsdmonster](https://community.bluespice.com/u/bsdmonster)\
**Post date:** [August 7, 2024, 11:20am UTC](https://community.bluespice.com/t/visual-editor-not-loading-after-new-installation-loading-bar-stops-at-3-4/183/1 "2024-08-07T11:20:27Z")

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**Describe the issue / Steps to reproduce:**  
Visual editor not loading after new installation, loading bar stops at 3/4.

**Expected behavior:**  
visual editor loading fine

**What was the error message/error log?**  
No errors in the error.log php-fpm and nginx file except

2024/08/07 13:15:29 [error] 36272#36272: \*615 open() “/usr/share/nginx/html/bluespice/rest.php/contentdroplets/droplets” failed (20: Not a directory), client: 172.22.xx.xx, server: localhost, request: “GET /bluespice/rest.php/contentdroplets/droplets HTTP/1.1”, host: “172.22.x.x”, referrer: "[http://172.xx.x.xx](http://172.xx.x.xx)

**Screenshots**

 ![grafik](https://europe1.discourse-cdn.com/flex017/uploads/bluespice/original/1X/8a10a13a7f89f4ec193a26997d4277af4bcc865b.png)

**System info:**

- OS: Almalinux 9.2
- Server: Nginx 1.26.1
- PHP: PHP 8.3 (also not working with 8.2)
- Database: 10.5.22-MariaDB
- BlueSpice version: 4.5.1
- Browser version: Edge Version 127.0.2651.86 and Firefox 128
- **Installation behind Enterprise Proxy! No direct internet connection**

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<div class="post-metadata">

**Author:** ![monique.gaehl](https://avatars.discourse-cdn.com/v4/letter/m/c2a13f/32.png) [@monique.gaehl](https://community.bluespice.com/u/monique.gaehl)\
**Post date:** [August 21, 2024, 12:15pm UTC](https://community.bluespice.com/t/visual-editor-not-loading-after-new-installation-loading-bar-stops-at-3-4/183/2 "2024-08-21T12:15:53Z")

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Hello bsdmonster,  
thank you for your contribution to our forum!

We would need more information about this error. Can you send us the information from the developer console? Here is a description of how to find the required information: [How to debug - BlueSpice Wiki](https://en.wiki.bluespice.com/wiki/How_to_debug#Client_side_debugging)

best regards